FAQs

 

What is the typical processing time for orders?

All orders at Hawk Appliances are processed within 1-3 business days after payment confirmation. Please note that orders placed after 2 PM AEST or on weekends/public holidays will begin processing on the next business day. During peak seasons, processing times may be slightly longer.

How can I contact customer service for further inquiries?

You can reach our customer service team by emailing info@hawkappliances.com.au or calling us at (03) 9359 3068. We are available to assist you with any questions or concerns regarding your order or our products.

Can I track my order after it has been placed?

Yes, once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. You can track the progress of your delivery directly through the courier's website using the provided tracking number.

Is international shipping available for your products?

Currently, Hawk Appliances only ships within Australia. We do not offer international shipping at this time.

What should I do if I receive a damaged product?

If you receive a digital asset that is faulty or does not meet the expected quality, please contact our customer service team immediately with your order number and a detailed description of the issue. We will assess the situation and provide instructions for resolution.