Shipping Policy

At Hawk Appliances, we are committed to delivering your gas and electric appliances for caravans, RVs, and motorhomes efficiently and safely across Australia. Please review our shipping policy below.

1. Processing Time

• All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment confirmation.
• Orders placed after 2 PM AEST or on weekends/public holidays will begin processing on the next business day.
• During peak seasons or promotional periods, processing times may be slightly longer. We will notify you of any significant delays.

2. Shipping within Australia

We offer shipping to most locations within Australia.

• Shipping Carriers: We partner with reputable Australian couriers to ensure reliable delivery. The specific carrier will depend on the size, weight, and destination of your order.
• Shipping Costs:
  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
  • Occasionally, we may offer free shipping promotions on selected items or for orders above a certain value. Any such offers will be clearly advertised.
• Estimated Delivery Times (after dispatch):
  • Metropolitan Areas (Sydney, Melbourne, Brisbane, Adelaide, Perth): 3-7 business days
  • Regional Areas: 5-10 business days
  • Remote Areas: 7-14 business days (or longer, depending on location)
  • Please note that these are estimated delivery times. Actual delivery times may vary due to unforeseen circumstances (e.g., extreme weather, carrier delays).

3. Order Tracking

• Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.
• You can typically track the progress of your delivery directly through the courier's website using the provided tracking number.

4. Delivery Information

• Please ensure your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.
• For larger items, someone may need to be present to sign for the delivery. If no one is available, the courier may leave a card with instructions for redelivery or collection from a local depot.
• We recommend providing a delivery address where someone will be available to receive the parcel during business hours.

5. Damaged or Lost Parcels

• Damaged in Transit: If your order arrives damaged, please refuse the delivery if possible, or take clear photos of the damaged packaging and product immediately upon receipt. Contact our customer service team within 24 hours of delivery at info@hawkappliances.com.au or call us at (03) 9359 3068 with your order number and photos.
• Lost Parcels: If your parcel has not arrived within the estimated delivery timeframe, please contact our customer service team at info@hawkappliances.com.au or call us at (03) 9359 3068. We will investigate the matter with the shipping carrier.

6. International Shipping

• At this time, we only ship within Australia. We do not offer international shipping.

7. Questions

If you have any questions regarding our shipping policy or your order, please do not hesitate to contact our customer service team at (03) 9359 3068 or visit our Contact Us page.

Thank you for shopping with Hawk Appliances!